The purpose of World Quality Day is to promote awareness of quality around the world and to encourage individuals’ and organisations’ growth and prosperity
The CQI’s first World Quality Day conference took place on 13 November 2008 at the Imarsat Conference Centre in London and proved to be the forum for innovation, inspiration and creative ideas that it had promised to be.
World Quality Day takes place every year on the second Thursday of November. Businesses across the world take part in a variety of activities such as business-wide seminars, presentations, quizzes and competitions at their workplace. Events are usually organised by quality professionals based within organisations and are designed to spread the ‘importance of quality’ message to non-quality professionals.
When applied to organisations, the function of quality is to protect and enhance reputations, improve profitability and drive change. Ultimately, quality is an outcome – a characteristic of a product or service provided to a customer, and the hallmark of an organisation which has satisfied all of its stakeholders.